Jelle Wichman's homepage
Photo of Jelle Wichman

Jelle Wichman

As a business strategist, I have focused on change management and organisational development. In the past years, I have been part of developing organisations, advising on structure and communication strategy. I'm currently working in customer support. My analytical and communicative skills allow me to be a team player that can contribute and facilitate with ease. In my work, I aim to meet the goals of the organisation or client, without losing sight of the needs of my team. Cohesion, communication and cooperation define my work.


Maastricht University - The Netherlands

BSc: International Business

Specialisation Organisation and Strategy

Teleperformance Customer Service Representative,, 2015 - present

  • Support for colleagues with regard to procedures in customer service contacts
  • Coaching colleagues in customer contact

Xerox Senior Customer Service Representative,, 2013 - 2015

  • Support for colleagues with regard to procedures in customer service contacts
  • Streamlining procedures regarding digital products of
  • Coaching colleagues in customer contact

Wichman & Wichman Advies Junior Consultant, 2010 - 2013

  • Supporting role in advising care organisations on strategy and on managing change and transition
  • Administrative support
  • Associate partner Transitium Groep Community Consultant, 2012

  • Mapping information and communication flows within the online organisation
  • Advising on community management and communication to players
  • Moderating community forums
Other relevant experience, skills, and interests
  • Past experience includes: student member of University Council Maastricht University, research assistant, active in student association in various positions, managing positions in online gaming communities
  • Skills and interests: fluent in English and Dutch, skilled in using Microsoft Office, broad interest in information technology, photography, and role playing games.
Available on request
Contact information
You can contact me via Jelle Wichman at LinkedIn.